I bet you thought you knew how to process medical record requests. However, the Office for Civil Rights (OCR) takes patient complaints and any deviation from the laws/regulations very seriously. Investigations and settlements are on the rise following the U.S. Department of Health and Human Services (HHS) OCR announcement of their Right of Access Initiative which began in September 2019. The OCR continues to promise to aggressively enforce the rights of patients to timely receive copies of their personal health care records without being overcharged by physician practices. Complaints of non-compliance with the Federal Standards for Privacy . . .